3.__Training.__Departmental staff must receive regular training in the appeal and grievance process.

4.__Rulemaking.__The department shall fully establish the grievance and appeal process through rulemaking by December 31, 1999.__The rules are routine technical rules in accordance with Title 5, chapter 375, subchapter II-A and must include, but are not limited, strict time frames for the resolution of grievances filed by persons served by the department.

Sec. 49. 34-B MRSA §5470, as amended by PL 1983, c. 580, §21, is repealed.

Sec. 50. 34-B MRSA §5470-A is enacted to read:

§5470-A.__Personal planning

1.__Right to personal planning.__A person who is eligible for services must be afforded the opportunity to engage in a personal planning process.

2.__Process.__The personal planning process is an ongoing process, one that neither begins nor ends with a meeting with the person.__The planning process must include participants chosen by the person.__The planning process may include the person's guardian and individual support coordinator.__The planning process may also include participation or input by friends, service providers, advocates and others.__Needs that the person may not want to address, but that need to be addressed because of concerns for the person's health, safety or welfare, will be identified through the planning process in a way that is both respectful of the person and involves the person to the degree possible.

3.__Action plan.__The personal planning process must include an action plan that describes the services to be provided, the process of providing the services and who is responsible for overseeing the provision of the services.

4.__Review of personal plan.__The person with mental retardation or autism or another member of the planning team may initiate a review of the person's plan, whenever a review is needed.