4.__Studies and analyses.__The agency may conduct studies and analyses related to the provision of health care, health care costs and matters it considers appropriate.

5.__Grants.__The agency may make grants to persons to support research or other activities undertaken in furtherance of the purposes of this chapter.__Without the specific written authorization of the agency, a party receiving a grant from the agency may not release, publish or otherwise use results of the research or information made available by the agency.

6.__Contracts.__The agency may contract with anyone for services necessary to carry out the activities of the agency.__ Without the specific written authorization of the agency, a party entering into a contract with the agency may not release, publish or otherwise use information made available to that party under contracted responsibilities.

7.__Audits.__To the extent necessary to carry out its responsibilities, the agency, during normal business hours and upon reasonable notification, may audit, examine and inspect any records of any health care provider, organized delivery system or contractor.

8.__Data collection.__The agency shall institute a data collection system to acquire and analyze information on the provision of health care and health care costs.__All data released by the agency must protect the confidentiality of the health care provider and the client and, whenever possible, must be released as aggregate data.

9.__Complaint resolution.__In cooperation with health care providers and plan members, the agency shall institute a complaint resolution system to handle the complaints of health care providers and plan members.

10.__Funding.__The agency shall determine the level of funding required to carry out the purposes of this chapter.__The agency shall submit biennially to the Legislature for approval a