| Notwithstanding the requirements of section 4321, the State |
| shall establish an independent consumer ombudsman program through |
| a contract with a nonprofit organization that operates |
| independently of health plans and carriers.__The program must |
| provide consumer assistance and advocacy to health plan enrollees |
| in choosing among carriers or among coverage options offered by |
| health plans and provide counseling and assistance to enrollees |
| dissatisfied with their treatment by carriers in regard to health |
| plan coverage and with respect to grievances and appeals |
| regarding coverage determinations under such plans. |