An Act Regarding Cable Television Service Outages
Sec. 1. 30-A MRSA §3010, sub-§1, ¶A, as amended by PL 1993, c. 676, §1, is further amended to read:
Sec. 2. 30-A MRSA §3010, sub-§2, ¶A, as enacted by PL 1989, c. 352, is amended to read:
(1) Informs subscribers of how to communicate their views and complaints to the cable company, the proper municipal official and the Attorney General;
(2) States the responsibility of the Department of the Attorney General to receive consumer complaints concerning matters other than channel selection and rates; and
(3) States the policy regarding and method by which subscribers may request receive rebates or pro rata credits as described in subsection 1, paragraph A.
summary
This bill reduces from 6 hours to 2 hours the amount of cable service outage time after which customers can receive a prorated reimbursement for the time lost. This bill also changes existing law requiring reimbursement for lost time upon request with a requirement that the reimbursement be automatic.